Privacy Policy

Hypres (Industrial Supplies) Ltd (“Hypres”, “Hypres Ltd”, “Hypres Limited”, “us”, “we”, “our”) takes the protection of your online privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website. We are not responsible for the privacy practices of any websites which may be linked from this website, so please check these separately.

We may change this Privacy Policy from time to time by updating this page without prior notice, so please check our Privacy Policy for any changes when you revisit our website.

What information does Hypres collect?
We ask for your information when you register, purchase, or to receive company news. Depending on which of these services you use, we may collect:
  • Your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your order;
  • Details of any purchase orders that you place through the website and any details we need for delivery;
  • Card payment details if making a purchase (Card details are encrypted and never saved on our system);
  • Details you provide when you contact us or make enquiries either generally or about any purchases you make with us;
  • Details of your visits to the website and the resources that you access;
  • Information you provide if you report any problem with our website;
Even if you do not use our services, for example, you do not proceed with an order, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in. This is done so that we can improve our website and tailor our services to you.

What we do with the information we collect?
Depending on how you engage with us, we may use your information:
  • To facilitate your use of this website and the services available through it;
  • when you order from us, to process your order, collect payment, enable you to track you order's status, arrange delivery and for other purchase related services (this may include contacting you by telephone, email or fax, to confirm or upgrade your delivery) and for ongoing customer service dealings.;
  • For internal accounting and regulatory purposes.
  • For statistical analysis to assess our business performance and to improve our products and services to improve and personalise your experience when you visit the website and to keep you informed about other products and services you might be interested in and;
  • To ask you from time to time if you would like to provide feedback on, or participate in market research on our products and services. (You do not have to participate in these if you do not wish). See 'Keeping you Informed'

Who do we share this information with?
The information you provide is kept strictly in-house with the exception;
  • To the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect Hypres Ltd, its business, staff and other customers;
  • To prospective or actual buyers in the event that Hypres (Industrial Supplies) Ltd sells any of its business or assets so help ensure continuity of your customer relationship.

Keeping You Informed
We may from time to time contact or update you about our products, services and/or offers that may be relevant to you. This may include delivery, reviews, lists and other products and services related to your Hypres purchases, some of which are provided by Hypres and some by our trusted partners to whom we may pass on your details. They or we may contact you about these by telephone, mail, email and /or fax. using the contact details you provide and update us with.

If you don't want to be contacted by mail, email, fax and/or telephone you can email us or write to us at the address shown in our website footer. If you do so, please bear with us for a short time whilst we adjust our records.

Please note that Hypres Ltd would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.